One Number... One Call... Issue Resolved!
When you call us at (800) 986-4782, you will connect directly with one of our Customer Care representatives. The Customer Care Center is an unprecedented move toward providing the ultimate client experience: It eliminates bothersome transferring, unnecessary ticketing and technician visits. It addresses customer needs immediately.
Our aim is to exceed expectations with every interaction we have with you, through our attentiveness, our positive attitude, and our general sense of urgency.
Just a few of the benefits of calling our Customer Care Center include:
We will connect you directly with an in-house systems engineer or connectivity technician to repair any issues we can with you remotely. No need for dispatch.
A Strong Sense of Urgency:
We know that your time is valuable - we don't like the idea of call transfers, and we certainly don't want you waiting hours for resolution. Our Customer Care Center is built around the idea of getting back up and running with ease.
No Scripts. Just Well-Trained Office Technology Pros:
Whether it's supply orders, computer issues or something wrong with your copier, each of our representatives is well educated on different areas of service ETCS provides. We know that having a strong understanding of our own business builds credibility with you, the customer.